Terms and Conditions

Orders

Orders will be dispatched within 3-5 business days from the day they are placed.
However, made to order pieces can take up to 3 weeks.
Customers will receive email order status updates to the email address provided at checkout. Updates will include order confirmation and shipment confirmation. For additional status update questions please email me.

Payment

Online payment is made via Stripe.

Delivery

UK orders under £25 will be sent standard 1st class post.
Purchases above this will be shipped by Royal Mail Special Delivery, this is an insured, trackable, next day service. Items will require a signature on arrival.
International orders will be shipped by Parcel Force International Tracked & Signed For.
Tracking number will be supplied to the customer once order has been dispatched.
Postal addresses must be accurate to ensure guarantee delivery.
I cannot accept liability for delays caused by the Royal Mail service.

Duties & Taxes

Prices are in GBP and do not include relevant overseas duties and other custom charges.
International customers are responsible for any duties and/ or taxes that may be owed on arrival in the destination country.

Returns

I hope your happy with your purchase but should there be a problem when you receive it please contact me with in 3 working days & let me know your concerns.
If an item is damaged in transit or faulty I will replace it for you.
If you do need to return your purchase please insure its in its original packaging in the condition it arrived in & returned by the same postal method as it arrived with you.
Unless agreed with me prior to posting, you will cover the cost of returning the item.
Contact me for the postal address.

View the whole range in the online store


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Terms and Conditions
Copyright 2020 Mairi Brown. All Rights Reserved.